Questions
Common questions about account keys, orders, refills and top-ups.
Do you need my social media password?
No. Orders only need the public link of the channel or post.
How do I log in?
Create your account and log in with an account key or a username and password, whichever you prefer. The account key is a single key starting with sc_ that is shown once at sign up. One account can have both methods.
I forgot where I saved my account key.
The server only keeps a fingerprint of the key, so it cannot be shown again. If you added a username and password in settings, log in with those. Devices where you stayed logged in also keep working.
When does my order start?
Check the average time on the service page and in the list. It can run a little longer when many orders come in.
What are the 45-day and 120-day refill tiers?
They are tiers for channel growth and engagement items. During the period, drops are restored when you request a refill from the order list. The Basic tier has a lower price instead of refills.
How is At once different from Evenly?
This is the delivery speed for views, plays and watch items. At once runs at the set speed from the start, and Evenly spreads the quantity across each day.
Can I cancel an order?
While it is pending, cancel it from the order list and the full amount returns to your balance. Orders that have started run to the end.
What if only part is delivered?
The order becomes Partial and the undelivered part returns to your balance.
How can I top up?
Top up with USDT, USDC, BTC, ETH, BNB, SOL or LTC. For USDT and USDC, choose TRC20, BEP20, ERC20 or Solana. Top-ups run from $20 to $5,000.
How do top-up bonuses work?
$40 gets +10%, $100 gets +20%, $200 +25%, $300 +30%, $500 +35%, $1,000 +40%, $3,000 +45% and $5,000 +50%. A custom amount gets the bonus of the largest amount at or below it.
Can I order through an API?
Yes. Create an API key in settings and send requests to https://smmchannel.com/api/v2. It uses the same v2 format as other SMM panels.
Did not find your answer?
Log in and send a ticket from Support in the console. Tickets open once a top-up has been credited.
Open support